Please ensure you have a completed registration form (individual participant) or booking form (organisation) in place for your event.
1. Cancellation or postponement by participant / organisation
- Cancellation more than 12 weeks before the start date of the event: Full refund or credit (if paid for by time of cancellation)
- Cancellation 2-12 weeks before the start date of the event: Full refund or credit minus any travel, accommodation, or other charges incurred by the organiser (if paid for by time of cancellation) / payment required for any travel, accommodation, or other charges incurred by the organiser (if not paid for by time of cancellation).
· Cancellation less than 2 weeks before the start date of the event: 50% refund (if paid for by time of cancellation).
- Non-attendance without notification: No refund or credit.
- Postponement: Acceptance of postponement to a later date is subject to availability. If an acceptable postponement date cannot be reached, the postponement shall be treated as a cancellation with the remedy outlined above dependent on when the postponement request occurs in relation to the start date of the event.
2. Exceptions
- Medical emergencies, bereavement, or other extenuating circumstances may be considered for exceptions to the above in paragraph 1, at STRmix’s sole discretion.
3. How to cancel or postpone
4. Cancellation or postponement by STRmix
- In the unlikely event a workshop is cancelled or postponed by STRmix, participants will be notified at least 2 weeks in advance of the start date and offered:
- A spot in, or date for the rescheduled event, or
- A full refund or credit.